Refund policy

Eligibility for Returns & Exchanges

  • Contact Us Within 30 Days: You must reach out to us within 30 days of receiving your item to initiate a return or exchange. Requests made after 30 days will not be accepted.
  • Original Condition: Items must be returned in their original condition, unused, with tags, and in the original packaging. Proof of purchase is required.
  • Authorization Required: Items returned without authorization will not be accepted.

Return Process

  1. Initiate a Return: Contact our customer support team at hello@smuggleyourbooze.com with your order number and photos/videos of the item(s) to determine eligibility. Our team will respond within 3 business days.

  2. Ship the Item Back: If your return is approved, we will provide you with the return address and instructions on how and where to send your package. Please use a shipping method that includes tracking and insurance, as we are not responsible for lost returns.

  3. Inspection and Refund/Exchange: Upon receiving your returned item, we will inspect it within 3-5 working days. If approved, we will initiate a replacement for exchange or issue a refund to your original method of payment.