Return & Refund
At Smuggle Your Booze, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
- Contact Us Within 30 Days: You must reach out to us within 30 days of receiving your item to initiate a return or exchange. Requests made after 30 days will not be accepted.
- Original Condition: Items must be returned in their original condition, unused, with tags, and in the original packaging. Proof of purchase is required.
- Authorization Required: Items returned without authorization will not be accepted.
Return Process
- Initiate a Return: Contact our customer support team at hello@smuggleyourbooze.com with your order number.
Refunds
- Processing Time: Once approved, refunds will be processed and credited to your original method of payment within 2-3 working days.
- Haven’t Received Your Refund? If you haven’t received your refund within this timeframe, please check with your bank or credit card company. If the issue persists, contact us at hello@smuggleyourbooze.com
Order Cancellations
- Before Shipment: Orders can be canceled if contacted in time before shipment. Once the parcel is shipped, orders cannot be canceled.
-
Cancellation Inquiries: For cancellation inquiries, please contact our customer support team at hello@smuggleyourbooze.com.
For further assistance or inquiries, please contact:
Customer Support: hello@smuggleyourbooze.com
Wholesale/Bulk Orders: hello@smuggleyourbooze.com
Available Time: 9:00am-5:00pm PST, Monday to Friday
Thank you for choosing Smuggle Your Booze. Your satisfaction is our priority.